Refund policy

RETURN & REFUND POLICY

Effective Date: March 2026 • containment-pro.com

Our commitment: We stand behind every Containment-Pro® product. If your unit is defective or you're unsatisfied for any reason within 30 days of delivery, we will issue a full refund — no hassle, no runaround. Original shipping costs are non-refundable unless the error was ours.

At a Glance

The table below summarises eligibility at a glance. Full details for each scenario are in the sections that follow.

Reason for Return	Return Window	Refund Type	Shipping Refunded?	Exchange Option?
Defective / Damaged Unit	30 Days	Full Refund	No	Yes
Customer Unsatisfied	30 Days	Full Refund	No	Yes
Wrong Item Sent	30 Days	Full Refund + Shipping	Yes	Yes
Opened / Used (Non-defective)	N/A	Not Eligible	No	No
Consumables (Liners, Bags, Polymer)	N/A	Not Eligible	No	No

1. Defective or Damaged Units

We manufacture to strict quality standards, but if your product arrives defective, damaged in transit, or fails under normal use, we will make it right immediately.

What Qualifies

Product arrives with a manufacturing defect (torn basin material, broken hoisting straps, cracked fittings)
Item is damaged during shipping (visible shipping damage on arrival)
Product fails to perform as described under normal job site conditions within the warranty period
Wrong item shipped due to a fulfillment error on our part

What You Receive

Full refund to your original payment method, minus original shipping costs.

Exception: If the wrong item was shipped due to our error, we will also refund your return shipping cost in full.

How to File a Defective Unit Claim

STEP 1	Email us at info@containment-pro.com within 30 days of delivery. Use subject line: DEFECTIVE – [Your Order Number].
STEP 2	Attach 2–3 photos clearly showing the defect or damage. Photos are required to process defective claims.
STEP 3	We will review and respond within 1–2 business days with a prepaid return shipping label (defective/wrong item only).
STEP 4	Ship the item back using the provided label. Once received and inspected, your refund will be issued within 5–7 business days.

Tip: Do not dispose of the damaged or defective item before contacting us. We may request the item be returned before issuing a refund or exchange.

2. Customer Satisfaction Guarantee

If you're not satisfied with your Containment-Pro® purchase for any reason, you may return it within 30 days of delivery for a full refund — no questions asked. We want you confident on every job site.

Eligibility Requirements

Return request submitted within 15 days of the confirmed delivery date
Item must be unused and in its original, unassembled condition
Original packaging must be intact and included with the return
All original components (basin, liners, solidifier pouches, instructions) must be present

What You Receive

Full refund to your original payment method, minus original shipping costs.

Refunds are processed within 5–7 business days of receiving and inspecting your return.

Return Shipping for Satisfaction Returns

For satisfaction-based returns (non-defective), the customer is responsible for return shipping costs. We recommend using a trackable shipping service and retaining your receipt. Containment-Pro® is not responsible for items lost in transit without tracking confirmation.

How to Initiate a Satisfaction Return

STEP 1	Email info@containment-pro.com within 30 days of delivery. Subject line: RETURN – [Your Order Number].
STEP 2	Include your name, order number, and reason for return (optional but appreciated — your feedback helps us improve).
STEP 3	We'll reply within 1–2 business days with your Return Merchandise Authorization (RMA) number and return address.
STEP 4	Ship the item back with your RMA number written on the outside of the box. Returns without an RMA may be delayed.
STEP 5	Once received and inspected, your refund will be issued within 5–7 business days to your original payment method.

3. Exchanges

We offer product exchanges on eligible returns (defective units, wrong item shipped, or satisfaction-based returns on unopened items). If you'd prefer an exchange over a refund, let us know in your return email and we'll reserve the replacement item while processing your return.

Exchange requests are subject to product availability
If the replacement item has a different price, we will charge or refund the difference
Exchanges for defective units ship free of charge
Exchanges for satisfaction-based returns: customer covers outbound shipping on the replacement

4. Non-Returnable Items

The following items are not eligible for return or refund under any circumstances:

The following are final sale and cannot be returned:

• Consumable products: liners, polymer solidifier pouches, and disposal bags (opened or unopened)

• Products that have been used, assembled, or deployed on a job site

• Items returned without an RMA number

• Returns initiated after the 15-day return window

• Gift cards and promotional items

If you're unsure whether your item qualifies, contact us before shipping anything back. We'd rather clarify upfront than have you spend money on return shipping for an ineligible item.

5. Refund Processing & Timing

Once we receive and inspect your returned item, refunds are processed as follows:

Stage	Timeline	Notes
Item received by Containment-Pro	Day 1-2	We confirm receipt by email
Inspection completed	Day 1-3	Condition verified against your claim
Refund approved & processed	Day 3-5	Issued to original payment method
Funds visible in your account	Day 5-10	Varies by bank or card issuer

If you haven't received your refund after 10 business days from our confirmation email, please check with your bank first, then contact us at info@containment-pro.com and we'll investigate immediately.

6. Shipping Costs — Summary

Scenario	Shipping Refunded?
Defective or damaged unit (our fault)	Return shipping covered by us. Original outbound shipping not refunded.
Wrong item shipped (our error)	Return shipping covered by us + original outbound shipping refunded.
Customer satisfaction return (non-defective)	Customer covers return shipping. Original outbound shipping not refunded.
Non-eligible return attempted	Item returned to sender at customer's expense.

7. Contact Us

For all return and refund inquiries, please use the information below. We aim to respond within 1–2 business days.

Returns & Refunds

info@containment-pro.com

Response time: 1-2 business days

General & Orders

info@containment-pro.com

containmentpro.com

Containment-Pro® reserves the right to amend this policy at any time. The version in effect at the time of your purchase governs your return. The current policy is always available at containment-pro.com.